Refund policy

Our promise

If your collar arrives damaged or stops working within 30 days of delivery, email us at support@glowpup.co. We'll send you a free replacement or refund you in full, whichever you prefer. You don't need to send anything back.

Anything else

If something else isn't right, email us within 30 days of delivery and we'll do our best to put it right.

How refunds are paid

Refunds go back to your original payment method. Your bank usually shows them within 5 to 10 business days.